bca communication skills mcq MK creation
MK creation
Communication Skills Solved
- Communication is a non stop______________.
- Communication is a part of ________ skills.
- The _______________ is the person who transmits the message.
- _____________ is the person who notices and decodes and attaches some meaning to a message.
- Message is any signal that triggers the response of a _________
- The response to a sender’s message is called _________
- ___________ context refers to the relationship between the sender and the receiver
- ___________ context refers to the similarity of backgrounds between the sender and the receiver.
- _________ refers to all these factors that disrupt the communication.
- Environmental barriers are the same as ______ noise.
- Our dress code is an example of _____________ communication.
- Communication strengthens _______ & ______________ relationship is an organization.
- _______________ communication includes tone of voice body language, facial expressions etc.
- When there is similarity of background between the sender and the receives such as age, language nationality, religion, gender then this is called _____________ context.
- Letter, e-mail telephone are examples of __________
- Understanding __________different parts of speech forms the base of leaning grammar
- It is of paramount importance that one need to construct a __________sentence in the day to day affairs
- A__________way be defined as the name of a person place or thing
- According to hoben “communication is the _____ nituchange of thought or idea.
- The person who transmits the message is called the ____ or
- Proper nouns always begin with ________letters
- ______________nouns require capitalization only if they start the sentence or are part of a title
- Once the message is encoded in a desired format it is transferred through a medium called ______
- The nouns which cannot be felt, seen or heard are called __________
- The information which is transferred to the receiver has to be interpreted this process is called _____
- All communication events have a _________.
- Personifications of strength and violence are considered as ________ gender.
- The message may be misinterpreted because of _____
- The environment in which the transmitter or receiver are should be ____
- A noun that dandies neither a male or a female is ___________gender
- Countries when referred to by names are also considered _____________
- The Christian sign of the ____ is a gesture pertaining to religion and spirituality.
- In oral communication there is a possibility of immediate _________
- In oral communication the speaker can observe the listener’s _______ to what is being elated.
- Nouns that end in “Y” but have a constant before “Y” form their plural by dropping “Y” and adding ___
- White talking to friends you do not pay attention to the skills of _____ Communication.
- In oral presentation outside your organisation you must first give the audience a ______ of your organization.
- ‘A’ and ‘an’ are the ___________--articles
- The _______ are used to present using overhead projectors.
- Any word that adds more meaning to the noun is called an __________
- A__________indicates the action done by the subject
- A___________is a word which connects words phrases , clauses or sentences
- During presentation using an OHP. One can read information line by line using an opaque sheet to cover the transparency with a view to minimize distraction. This technology is called _________
- Another thing that you have to avoid is adding to OHP’s with a ________ during a talk.
- It is important to consider proper _____ room where you are giving your presentation.
- _____ Listening means learning through conversation
- In _____ Listening the difference between the sounds is identified
- The ___________is an exclamation mark
- Evaluative listening is also called _____
- The___________is the action or description that occur in the sentence
- The _____________speech is also called as reported speech
- A positive statement (in a question tag) takes a ___________tag
- Hearing is only an important component of ____
- In _____ Listening the main intention is to seek certain information which will be appreciated
- _____ Is an aggressive behavior and will most likely bring a negative response from the speaker.
- It is important to choose the right environment because it will help the listener focus & avoid ____
- Semantic market are the links between two ____
- _____ Customer not only returns to your organization for a second time but also tells about his satisfaction others.
- Always ____ the customer for calling
- The technique of ____ should be mastered to handle displeased customers.
- In __________verb the action passes from the subject an object
- __________refers to the time of action
- Reading comprehension means understanding a ____ text.
- While making a slide, the number of words should be limited to a maximum of _______ per slide.
- A group of related words that contain both a subject and predicate and that functions as part of a sentence is
- When we read shorter texts like research papers for specific detailed information we read slowly & with a lot of concentration ,this is called ____ reading.
- Most of our day-to-day reading it done _____
- _____ is to relate the content to that previous and future learning of the subject
- ______ Is nothing but checking whether we have followed the earlier stages promptly and efficiently
- Different types of letters used for printing are called _______.
- _______ is a technique that involves changing a text-matter so that it is similar to the main source.
- Effective paraphrasing avoids the risk of ______
- ____ Means linking words and phrases together so that the whole text is clear and readable.
- In the structure of the business letter what comes first.
- In the writing of an apology letter, concentrate on
- is the vital part of the letter which to as good as wishing the person.
- People cannot interact with each other without ____
- The language of the report should be _____
- A circular or notice may be issued by only _____ designated for the purpose
1. ___ means communication without words.
a. Object communication
b. Written communication
c. Oral communication
d. Non- verbal communication
Ans: D
2. The person who transmits the message is called ___.
a. channel
b. sender
c. receiver
d. response
Ans: C
3. ___ aims at making people work together for the common good of the organization.
a. communication
b. conversation
c. combination
d. connection
Ans: A
4. at each stage in the process of communication, there is a possibility of interference which may hinder the process. Such interference is known as ___.
a. sender
b. receiver
c. barrier
d. none of them
Ans: B
5. ___ describes all forms of human communication that are not verbal.
a. prosody
b.vocalics
c.haptics
d.para language
Ans: D
6. normally communication is ___, wherein the information or message is transferred from one person to another.
a. impersonal
b. interpersonal
c. personal
d. important
Ans: C
7. A ___ connects the sender to the receiver.
a. Channel
b. Noise
c. Communication
d. feedback
Ans: A
8. The ___ in the usage of words may be a serious barrier to effective communication.
a. disturbance
b. discrimination
c. disorder
d. distortion
Ans: D
9. Most of us use ___ and ___ in addition to words when we speak.
a. words and gestures
b. gestures and body language
c. body language and posture
d. posture and eye gazing
Ans: B
10. ___ refers to pitch, loudness, duration, intonation and, tempo.
a. touches
b. prosody
c. gestures
d. haptics
Ans: C
11. In ___ main intention is to seek certain information which will be appreciated.
a. empathetic
b. comprehension
c. appreciative
d. therapeutic
Ans: D
12. Dialogic listening is also known as ___.
a. therapeutic
b. appreciative
c. relational
d. evaluative
Ans: B
13. ___ means looking quickly over a textbook to get a general superficial idea of the content.
a. scanning
b. extensive reading
c. skimming
d. intensive
Ans: B
14. ___ reading is ideal and helps comprehension
a. extensive
b. loud
c. intensive
d. silent
Ans: D
15. The second step in the SQ3R of reading is ___.
a. survey
b. question
c. read
d. review
Ans: C
16. While making a slide the number of words should be limited to a maximum of ___ per slide.
a. seven
b. nine
c. eight
d. ten
Ans: D
17. ___ are the abbreviations that are made up by writing the first letters of the words in a name or phrases.
a. field abbreviations
b. personal abbreviations
c. acronyms
d. none of them Ans:
18. ___ is the full form of the abbreviation TQM.
a. team quality management
b. total quality management
c. total quality manager
d. total quality management
Ans: D
19. Communication that takes place between the members of an organization within itself is ___.
a. external
b. formal
c. informal
d. internal
Ans: D
20. Informal meetings mark the ___ of the problem.
a. immediately
b. immediacy
c. importance
d. improvement
Ans: C
21. ___ is sent to specific group of people whereas ___ may be meant for general public.
a. notice, memo
b. memo, circular
c. notice, circular
d. circular, notice
Ans: D
22. The problem with proofreading is that you will have to be good at ___ and ___.
a. spelling, punctuation
b. pronunciation, spelling
c. punctuation, pronunciation
d. paraphrasing, spelling
Ans: A
23. Every sentence has two essential parts a ___ and a ___.
a. clause, predicate
b. subject, phrase
c. predicate, subject
d. subject, clause
Ans: C
24. Oral communication ensures___ and ___.
a. fluency; speed
b. adequate attention; immediate response
c. speedy interaction; immediate response
d. speed; attention
Ans: B
25. Find out errors:
Either the manager or their subordinates failed in his duty.
a. either- neither, or- nor
b. their- his, his- their
c. failed- fails, subordinates- subordinate
e. the- a, in- for
Ans: B
26. As a means of communication, e-mails have features of the immediacy of both ___ and ___.
a. reading, receiving
b. writing, sending
c. calling, receiving
d. receiving, sending
Ans: D
27. Unclarified assumptions in communication can lead to ___ and ___.
a. premature evaluation, poor listening
b. lack of planning, physical barriers
c. information overload, selective perception
d. confusion, misunderstanding
Ans: D
28. A resume needs conceptualization of your ___ and___ all into one document.
a. objectives, experiences
b. projects, skills
c. accomplishments, experiences
d. skills, aims
Ans: C
29. The semantic markers used to express time relationship are:
a. next, after
b. after, consequently
c. hence, to summarize
d. while, because
Ans: A
30. ___ and ___ are acted as barriers to communication.
a. semantic distortions, lack of planning
b. sender, receiver
c. channel, message
d. feedback, sender
Ans: A
31. When a word that has a silent “e” at the end combines with an ending that starts a vowel, the final “e” is ___, for example, the surprise gives you ___.
a. unchanged, surprising
b. dropped, surprising
c. deleted, surprising
d. changed, surprising
Ans: B
32. The primary goal of communication is to ___.
a. to create barriers
b. to create noises
c. to effect a change
d. none of these
Ans: C
33. Communication through ___ and ___ is called verbal communication
a. written material and gestures
b. gestures and spoken words
c. spoken words and written material
d. body language and gestures
Ans: C
34. ___ is an exchange of facts, ideas, opinions or emotions by two or more persons.
a. communication
b. combination
c. conversation
d. connection
Ans: A
35. The ___ of the correct channel depends on the situation under which the communication takes place.
a. chance
b. choice
c. change
d. channel
Ans: B
36. ___ is the study of touches as non-verbal communication.
a. haptics
b. body language
c. gestures
d. prosody
Ans: A
37. The fourth step in the SQ3R technique of reading os ___.
a. recall
b. review
c. survey
d. reading
Ans: A
38. ___ is an announcement sheet that is sent to a specific group of people.
a. notice
b. memo
c. circular
d. letter
Ans: C
39. ___ is essentially a statement of facts of a situation, project or process or test and it should be supported by.
a. notice, proof
b. technical report, evidence
c. memo, information
d. letter, documentors
Ans: B
40. ___ is done when you need to continue learning and studying that you develop your own thinking and skills.
a. professional reading
b. action
c. extensive
d. intensive
Ans: A
41. ___ and ___ as visual aids should contain the minimum information necessary.
a. flip charts slide
b. PowerPoint, overhead projects
c. video, film
d. overhead projects, slides
Ans: D
42. Too much of ___ communication in the workspace may also prove ___. It may lead to negligence of work.
a. formal, positive
b. informal, negative
c. verbal, positive
d. non-verbal, negative
Ans: B
43. Communication helps managers utilize ___ and ___ in the most effective and efficient manner.
a. employees, organization
b. control, evaluation of performance
c. plans, goals
d. manpower, resources
Ans: D
44. The most crucial part of the ___ process is thinking of converting to ___ what one hears.
a. reading, understanding
b. speaking, meaning
c. hearing, interpreting
d. listening, meaning
Ans: D
45. Language of a memo should be ___ and ___ to understand.
a. indirect, personal
b. direct, concise
c. lucid, easy
d. concise, difficult
Ans: C
46. What is the full form of R&D:
a. resources and development
b. recharge and discard
c. research and demand
d. research and development
Ans: D
47. Find out the errors:
Besides being good at tennis, he is also an excellent player of golf.
a. good- better, being- been
b. beside- besides, in- at
c. excellent- intelligent, besides – besides
d. in- at, being- been
Ans: B
48.in letter writing, ___ indicates to the reader of the letter what the ___ is about.
a. salutation, letter
b. subject, notice
c. body, memo
d. subject, letter
Ans: D
49. While using overhead projectors, you can reveal the information line by using an ___ sheet to over the ___.
a. opaque, flip chart
b. translucent, transparency
c. transparent, slide
d. opaque, transparency
Ans: D
50. A press release is a ___ news ___ story, written in ___ person that seeks to demonstrate to an editor or reporter the newsworthiness of a particular person, event, service, or product.
a. false, first
b. pseudo, third
c. real, second
d. original, third
Ans: B
51. Complete the following statements with appropriate conjunctions:
1. ___ he worked hard, he failed.
2. I cannot lift the box ___ it is very heavy.
3. The current status report has been attaché, ___ I have highlighted the important figures.
4. ___ we have no money, we cannot buy it.
(a) although, because, and, since
(b) since, and, although, because,
(c) because, since, and, although
(d) and, although, since, because
Ans: A
52. Which one of the following is correct: the process of communication.
(a) encoding, receiver, message, response, feedback, the sender
(b) sender, encoding, message, decoding, receiver, response, feedback
(c) sender, response encoding, message, decoding, receiver, feedback
(d) sender, decoding, message, encoding, receiver, response, feedback
Ans: B
53. Say whether true or false:
1. use simple language without clichés while writing a memo.
2. Minutes are submitted by the name of the typist who has typed the minutes.
3. The minutes of the meeting should contain the point of view of the minute taker
4. You can use tables and charts in a memo.
(a) false, true, true, false
(b) true, false, false, true
(c) false, true, true, true
(d) false, false, false
Ans: B
54. What is the full form of FOB:
(a) fire on board
(b) free on broad
(c) free onboard
(d) free of board
Ans: C
55. Match the following body language gestures with their meanings:
(1) rolling one’s eyes (a) lack of confidence
(2) nodding (b) exasperation
(3) the crossing of arms (c) confirmation
(4) shaking of legs (d) defensive
a. 1- d, 2- c,3- b, 4- a
b. 1-c,2-a,3-d,4-b
c. 1-b,2-c,3-d,4-a
d. 1-a,2-b,3-c,4-d
Ans: C
56. One of the great tools that are used to handle complaining customers is the technique of BLAST. The acronym stands for:
(a) believe, listen, apologize, satisfy, treat
(b) believe, listen, apologize, suggest, thank
(c) believe, listen, apologize, satisfy, thank
(d) believe, list, apologize, satisfy, thank
Ans: C
57. Which of the following statements are true?
1. in oral communication, there is a possibility of immediate response.
2. if one wants to have effective communication, one should be egoistic.
3. Oral communication always saves time.
4. Never leave a caller on hold.
(a) false, true, true, false
(b) true, false, false, true
(c) true, true, false, false
(d) false, false, true, false
Ans: B
58. Which one of them are types of listening:
1. comprehension listening
2. critical listening
3. evaluative listening
4. intensive listening
(a) 1,2,3
(b) 2, 3, 4
(c) 3, 4, 1
(d) 4, 2, 1
Ans: A
59. SQ3R Technique of reading stands for:
(a) Survey, Question, read, recall, review.
(b) survey, quotient, read, review, recall
(c) Survey, question, relief, recall, read
(d) Survey, question, recall, review, read
Ans: A
60. The semantic markers used to indicate illustration and examples are :
(1) first and foremost (2) for example (3) let’s take for example (4) for instance
(a) 1,2,3
(b) 2,3,4
(c) 3,4,1
(d) 4,1,2
Ans: B
61. Which of the following statements is true about Powerpoint slides:
1. all the slides must be part of a simple PowerPoint file as it saves time.
2. Use fonts that will get distorted while processing.
3. Keep images away from the edges of a slide as they may get cropped while mounting the slide.
4.If you are preparing for a 35 mm image the PowerPoint slides must not be formatted for 35 mm.
(a) true, true, true, true
(b) true, false, true, false
(c) false, true, false, true
(d) false, true, true, false
Ans: A
62. Which one of them is a type of reading?
1.extensive reading,
2. evaluative reading
3. scanning
4. intensive reading
(a) 1,2,3
(b) 1,3,4
(c) 2,3,4,
(d) 1,2,4
Ans: B
63. While composing a ___ message, only keywords and ___ are used. Function words such as ___ and ___ should not be included.
(a) telephonic, structures, conjunctions, prepositions
(b) face- to-face, signs, articles, nouns
(c) formal, symbols, nouns, pronouns
(d) telegraphic, phrases, articles, preposition.
Ans: D
64. What is the full form of RSI:
(a) Repetition Strain Injury
(b) Repetitive Strain Inquiry
(c) Repetitive Stress Injury
(d) Repetitive Strain Injury
Ans: D
65.Which one of the following is the correct structure of the letter:
(a) address, date, body, subject, signature, enclosure,
(b) address of the applicant, date, salutation, subject, body, signature, enclosure
(c) address, salutation, date, body, subject, enclosure, signature
(d) address, date, subject, body, salutation, enclosure, signature
Ans: B
66. While communication with the ___, ___ phrases and ___ have to be used in their ___ contexts.
(a) customers, polite, expressions, appropriate
(b) relatives, harsh, gestures, inappropriate
(c) Subordinates, impolite, impressions, true
(d) audience, rude, dialogues actual
Ans: A
67. ___ is the most important aspect of style in a language.
a. alphabets
b. articles
c. punctuation
d. nouns
Ans: c.
68. ___ is a means of making ideas and thoughts clearer and easier to grasp by breaking them down into logical units
a. Writing
b. Punctuation marks
c. Pronunciation
d. Grammar
Ans: b.
69. Punctuation decides the combination of two words to make a ___
a. Letter
b. Memo
c. Report
d. Phrase or clause
Ans: d.
70. ___ is also called “Period in American English.
a. Comma
b. Exclamation
c. Full stop
d. Semicolon
Ans: c.
71. While a dash is used to separate two words, ___ is used to unite them
a. Comma
b. Exclamation
c. Hyphen
d. Semicolon
Ans: c.
72. ___ is used to separate clauses of a compound sentence when they have a comma
a. Colon
b. Semicolon
c. Parenthesis
d. Hyphen
Ans: b.
73. The forum where people sit together and discuss a topic with the common objective of finding a solution for a problem is called ___
a. Interview
b. Drama
c. Play
d. Group Discussion
Ans: d.
74. ___ is the person who coordinates the group discussion
a. Manager
b. Timekeeper
c. Moderator
d. Leader
Ans: c.
75. A ___ is a narration of a situation or an event
a. Case
b. Report
c. Letter
d. Interview
Ans: a.
76. Back straight, and arms and legs uncrossed, indicates a ___ posture
a. Closed
b. Tensed
c. Open
d. Relaxed
Ans: c.
77. The ___ is used to indicate possession and contraction in a sentence
a. Comma
b. Apostrophe
c. Full stop
d. Quotation Marks
Ans: b.
78. ___ encloses the words of a speaker.
a. Quotation Marks
b. Comma
c. Full stop
d. Apostrophe
Ans: a.
79. ___ pertains to the “what to say” aspect of the group discussion
a. Group Behaviour
b. Appearance
c. Manners
d. Knowledge of the content
Ans: d.
80. Group discussion is arranged in order to measure certain ___ of the participants, which are otherwise difficult to identify and time-consuming to assess.
a. Caste
b. Traits and qualities
c. Complexion
d. Religion
Ans: b.
81. ___ is mainly used to introduce words that explain, amplify or interpret what precedes it
a. Colon
b. Semicolon
c. The hyphen
d. Full stop
Ans: a.
82. ___can be used to show the omission of a verb in a sentence
a. Comma
b. Colon
c. Full stop
d. The hyphen
Ans: a.
83. To separate a noun clause preceding a verb ___ is used
a. Full stop
b. Quotation Mark
c. Dash
d. Comma
Ans: d.
84. Showing direction to a group requires the following quality
a. Leadership
b. Good Appearance
c. Open body language
d. Communication skills
Ans: a.
85. A business proposal from a branch manager of a company to the managing director of the company is an example of horizontal communication. ((True / False).
Ans: False
1. Communication is possible only when both the ___ and the ___ of the message know the language code.
Ans: Transmitter, receiver
2. Written words are ___ for speech sounds.
Ans: Symbols
3. Communication is the flow of ___ from one person to another.
Ans: Information
4. Language skills are ___, ___, ___ and ___.
Ans: Listening and understanding, speaking through imitation, reading writing.
5. Communication with one’s own self is called ___.
Ans: Internal dialogue
(Which of the following statements are correct?)
6. You should always write short sentences.
Ans: Incorrect
7. A sentence should contain one unit of information.
Ans: Correct
8. Using difficult and uncommon words shows your mastery of language.
Ans: Incorrect
9. Punctuation is no longer relevant in the modern electronic age.
Ans: Incorrect
10. Changing the order of words can change the meaning of the sentences.
Ans: Correct
(Rewrite the following sentences in order to make them more readable:)
11. The diplomat gave an answer admitted to more than one meaning.
Ans: The diplomat gave an ambiguous answer.
12. However, it is the writer’s belief that this situation should not have occurred.
Ans: However, the writer believes that this situation should not have occurred.
13. The testing of the software was carried out by Mr Das.
Ans: Mr Das tested the software.
14. The user can visibly see the image moving.
Ans: The user can see the image moving.
15. The precise reason for the breakdown of the machine cannot be elucidated.
Ans: We cannot explain the reason for the breakdown of the machine.
16. Frame suitable sentences with:
a. Fine as a verb, and as a noun.
b. Smile as a verb and as a noun.
Ans:
a. Verb – He was fined,
Noun – He had to pay the fine.
b. Verb – She was smiling,
Noun – She has a beautiful smile.
17. Verbal communication includes written and oral communication. (True/ False)
Ans: True
18. Rewrite the following sentences after correcting any errors that you may find in them:
a. She gave us some interesting information about her.
b. I have read Shakespeare’s Macbeth.
c. Ganga is a holy river.
d. I have completed that study ten years ago.
e. Running across the road, a lorry knocked him down.
Ans:
a. She gave us some interesting information about her.
b. I have read Shakespeare’s Macbeth.
c. The Ganga is a holy river.
d. I completed that study ten years ago.
e. Running across the road, he was knocked down by a lorry.
19. Make a compound word with each of the following words as the base:
a) Black
b) back
c) air
d) chair
e) copy
Ans: a) Blackboard, b) backfire, c) airstrip, d) chairman, e) copycat.
20. Add suitable affixes to the following words to make new words e.g., royal – royalty:
Child, manage, create, attend, affection
Ans: Childhood, management, creation, attendance, affectionate
21. Correct the spelling errors in the following passage:
I had gone out of business when accidentally I met an old friend of mine. I had last seen her at the occasion of the marriage of her niece. I invited her home. However, she could not come as she already had an appointment. We truly enjoyed our meeting.
Ans: Correcting the spelling errors above the passage:
Business, accidentally, occasion, marriage, already, truly
(Punctuate the following sentences:)
22. he said to me virtue is its own reward
Ans: He said to me, ”Virtue is its own reward.”
23. Mr Kalu picked up his hat umbrella bag and books and wet out
Ans: Mr Kalu picked up his hat, umbrella, bag and books, and wet out.
24. all that I am all that I hope to be I owe to my mother
Ans: All that I am, all that I hope to be, I owe to my mother.
25. the way was long the wind was cold
Ans: The way was long, the wind was cold
26. he asked me whether I had finished my work
Ans: He asked me whether I had finished my work.
27. Write any 3 objectives of business communication.
Ans: To inform, to convince, to educate
28. Business communication always has a specific purpose of achieving something. True or False
Ans: True
29. ___ is a systematic series of actions or operation of a series of changes directed to some end.
Ans: Process
30. ___ is the encoded idea transmitted by the sender making the formulation of the message extremely important, for an incorrect patterning can turn the receiver hostile making him lose interest altogether
Ans: Message
31. Technical communication can be understood by laymen. True or False
Ans: False
32. Format for general communication is flexible and casual. True or False
Ans: True
33. Tone used in technical communication is casual and informal. True or False
Ans: False
34. In technical communication without feedback, communication is useless. True or False
Ans: True
35. Identify at least 3 barriers to communication ___, ___, ___.
Ans: Language barriers, cultural barriers, interpersonal barrier
36. Verbal communication includes written and oral communication. (True/ False)
Ans: True
37. We can communicate by exchanging symbols to describe our ideas and experience. (True/ False)
Ans: True
38. Gestures like a handshake, a smile or a hug cannot convey emotions. (True/ False)
Ans: False
39. Verbal communication is the use of oral, unwritten words. (True/ False)
Ans: True
40. Dialogue is another method of verbal communication that allows individuals to collaborate and exchange ideas with one another. (True/ False)
Ans: True
41. Speaking can be looked at in two major areas: interpersonal and public speaking. (T/ F)
Ans: True
42. Our communication is not affected by a variety of other variables, such as clothes, makeup, and accessories. (True/ False)
Ans: False
43. Cold clammy skin is one of the clues to physiological processes. (True/ False)
Ans: True
44. “Fatigued” – This is the way an action is done. (True/ False)
Ans: True
45. Listening requires no such great effort by a listener. It can be done easily. (True / False)
Ans: False
46. While receiving and interpreting the spoken words, the listener is not concerned with message decoding. (True / False)
Ans: False
47. Why is hearing a passive process?
Ans: Because it is heard but can prove to be unreceptive and inactive.
48. Listening skill is focused on ___, ___, ___ and ___.
Ans: Communication, interpersonal relationship, emotional intelligence, transactional analysis.
49. In evaluative listening, what does the listener actually do?
Ans: Recollects and selects the appropriate information.
50. Listening to a radio programme while reading a newspaper is termed as ___.
Ans: Superficial listening.
51. Which of the following is not clear regarding effective listening?
a) Comprehensible language
b) Lack of interest in the verbal message.
c) Lack of motivation to listen.
d) Asking clarifying question.
e) Inaccessible and unfamiliar content.
Ans: C, E
52. A speaker should have a good command over ___, ___, and ___.
Ans: Vocabulary, tense, phonetics
53. A good listener should not get ___ even if the facts are unclear or incorrect on the part of the speaker.
Ans: Irritated
54. Which of the following steps to overcome barriers to listening may NOT be effective?
a) Avoid any physical discomfort before listening to someone.
b) While listening to a lecture, the listener should sit in the proper place, have a good ambience and maintain a proper distance.
c) If the speaker uses ambiguous language, which is open to several meanings, the listener keeps quiet and does not clarify his doubts.
Ans: C
55. Cultural difference can cause the listening process to get ___ or ___.
Ans: Miserable, distorted
56. People working in the same designations have ___ barrier while listening to their colleagues or subordinates.
Ans: Psychological listening
57. An effective listener can also become a good ___ if he can interpret what the speaker had said.
Ans: Decision making
58. A good listener should be able to communicate freely with a ___, to provide positive feedback to the speaker.
Ans: Open mind
59. Listening is not only about the clarity of speech or good ambience, but also about showing ___, and increasing ___ level of the employees.
Ans: Respect, confidence.
60. ___ is an evolutionary, culturally dependent process of sharing information and creating relationships in environments designed for manageable, cooperative, goal-oriented behaviour.
Ans: Organizational communication
61. Internal communication refers to the communication that is within the ___ and is designed to not reach outside it.
Ans: Organization
62. Impact of poor communication results in ___; ___; and ___.
Ans: the spread of wrong information; loss of faith and confidence amongst employees; frequent conflicts within the organization
63. Internal communication makes information ___ and encourage sharing it by ___ and ___ an organization’s short/long term objectives.
Ans: available, motivating and sustaining
64. Only higher-level executives in an organization have a stake in internal communication.
(True / False)
Ans: False
65. Managers should develop respect for the grapevine, as very often it is the most common and even reliable system of communication. (True / False)
Ans: True
66. Indicators of sound, superior-subordinate communication include openness, credibility, lack of distortion and bias. (True / False)
Ans: True
67. Personal visits are essential in case of:
a. important issues
b. complicated issues
c. sorting out misunderstandings
d. All the above
Ans: (d) all the above
68. Major criteria t for selecting the appropriate channel are:
a. Availability, audience, sincerity, content
b. Availability, audience, objective, timelines
c. Availability, audience, objective, content
d. Availability, clarity, objective, content
Ans: (c) Availability, audience, objective, content
69. Notice is useful to reach out to:
a. customers, share-holders and government
b. customers, share-holders and general public
c. customers, banks and general public
d. Chief-Executive-Officer, share-holders and general public
Ans: (b) customers, shareholders and general public
70. Diagonal communication flows in ___ direction and its importance is because of ___ and ___.
Ans: Circular.
71. Which network signifies that the manager plays the central role in controlling his employees? Choose the best option.
a) Free flow network
b) Chain network
c) Circular network
d) Wheel network
Ans: d) Wheel network
72. Communication network proves to be an important factor in an organization because it helps the group to ___, create ___, and satisfy ___.
Ans: Complete assigned task in time, effective leaders, satisfaction by occupying the responsible position.
73. Effective communication ___.
a) takes up a lot of time
b) saves time
c) is a waste of time
Ans: b) saves time
77. Upward and downward flow of messages constitutes ___ communication.
a. Vertical
b. horizontal
c. diagonal
Ans: a. Vertical
75. Give at least one good reason why grapevine cannot be used effectively in every form of informal communication.
Ans: Information is distorted which results in rumour.
Thank you so much
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